|
In today’s cut-throat and competetive hospitality industry, where customer retention, loyalty and guest satisfaction is a constant effort and ever-evolving art form, you need to ensure you have the tools and infrastructure in place to listen to your customers, as well as act on their requests.
This is where iHost's e-forms and e-surveys come in. Not only by providing online forms and surveys, but by providing the customer responses to you immediately, providing statistical, analysis and benchmarking, as well as providing you with an ability to respond, act and ultimately ensure happy, loyal customers.
We give you the ability to manage an entire spectrum of customer communications. These may include:
Pre-Arrival:
Online forum to address accommodation reservation and profile details as well as provide additional bookings for dining, spa and transportation.
Express Check-In:
Online forum to add passport, payment and other pertinent information prior to arrival and can also include additional requests and bookings.
Post-Stay Guest Survey:
Online survey for guest to complete, known or anonymous, providing the ability to rate, rank and leave comments, useful for analysis, guest feedback and departmental and overall reporting and benchmarking.
Post-Dining Survey:
Online survey for diners to complete, known or anonymous, providing the ability to rate, rank and leave comments, useful for analysis, diner feedback and outlet and overall F&B reporting and benchmarking. |
Our site map | A note on privacy
